Managed IT Support
Predictable, flat-rate IT support for your entire team. One monthly price covers helpdesk, network, security, email, backups, and training — so you can focus on running your business.
Why Managed IT?
Predictable Costs
One flat monthly fee covers your entire team. No per-ticket charges, no hourly surprises — budget with confidence.
One Point of Contact
A single senior technologist who knows your systems inside and out. No call centers, no ticket queues, no runaround.
Senior-Level Expertise
Every support request handled by an experienced professional — not a junior tech reading from a script.
Pricing by Team Size
10–15 users
What's Included
Desktop & Laptop Support
Troubleshooting, repair, and maintenance for all employee workstations — Windows and Mac.
Network Administration
Router, switch, firewall, and Wi-Fi configuration, monitoring, and troubleshooting.
Software Installation & Updates
Deployment, patching, and license management for all business applications.
Antivirus & Endpoint Security
Continuous monitoring, threat detection, and remediation across every device.
Security System Oversight
Oversight of cameras, access control, and alarm integrations tied to your IT infrastructure.
Email & Productivity Suite
Administration and support for Microsoft 365, Google Workspace, or equivalent platforms.
Printer & Peripheral Setup
Installation, driver management, and troubleshooting for printers, scanners, and peripherals.
User Account Management
Onboarding, offboarding, password resets, and permission management for all users.
Data Backup Verification
Regular backup checks and restore testing to ensure your data is always recoverable.
Scheduled Training Sessions
Periodic training meetings to help your team use tools effectively and stay aware of security best practices.
Additional Support
General Tech Support
Day-to-day helpdesk for any technology question or issue.
Email Support & Administration
Mailbox provisioning, spam filtering, distribution lists, and deliverability.
Website Support & Administration
Hosting oversight, CMS updates, SSL renewals, and basic content changes.
Remote Support for Client Devices
Screen-sharing and remote-access troubleshooting for off-site employees.
Network Support
VPN configuration, bandwidth analysis, and connectivity troubleshooting.
Service Terms
Scope of Service
This agreement covers ongoing managed IT support for your designated users. Services are delivered remotely and on-site as needed and include general helpdesk support, network maintenance, software deployment and patching, security monitoring, and periodic training meetings.
Response Time
Support requests are acknowledged within one business day. Emergency or critical issues (network outages, security incidents) are prioritized and addressed as soon as reasonably possible.
Service Period
Services are continuous and renew each billing cycle unless either party provides written notice of cancellation with at least 30 days advance notice.
Payment Terms
Payment is due within 15 days of the invoice date. Late payments may be subject to a fee of 1.5% per month on the outstanding balance.
Additional Work
Any work outside the scope described above — including major hardware procurement, new system buildouts, or projects requiring more than routine support — will be quoted and billed separately with prior approval.
Limitation of Liability
Services are provided on a best-effort basis. Provider shall not be held liable for data loss, downtime, or damages resulting from third-party software, hardware failure, user error, or circumstances beyond reasonable control.
Confidentiality
Provider agrees to treat all client data, credentials, and systems access as confidential and will not disclose such information to third parties.
Ready for IT support that just works?
Book a discovery call to discuss your team size, current setup, and support needs. No obligations, no pressure.